Contact us, we are here to help you
In this section you will find all the information you need to manage your orders and shipments. If you can't find a solution to your problem, don't hesitate to write an email or contact us via our chat with a simple click. Our customer service is here to help you and will respond within 24 working hours.
Breakages and errors
I received a broken item, what should I do?
Find all the instructions to report a damaged item and receive support.
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I received a wrong item, what should I do?
Learn how to report an order error and resolve the issue.
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I received a missing item, what should I do?
See the procedure for reporting a missing item in your order.
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Payments and Invoicing
Payment Methods
Discover all the available payment methods and how to use them.
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Payment by installments
Check out the installment payment options and how to activate them for your purchases.
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Purchase with VAT number?
Find the information to make purchases with VAT number and receive the invoice.
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